At Capacity Coordination Services, we are committed to providing high-quality support and services. We value feedback, compliments, concerns, and complaints as they help us improve the services we provide.
You have the right to raise a concern or make a complaint without fear of discrimination, reprisal, or any negative impact on the supports you receive.
Your Rights
As a participant, you have the right to:
How to Make a Complaint
You can make a complaint in any way that is comfortable for you.
Phone: 0494 655 737 OR 0406 892 293
Email: manager@capacitycoordinationservices.com.au
Post: suite 7, 3/120 Mulgoa road Penrith NSW 2750
In Person: Speak with your Support Coordinator, Team Leader, or Manager.
You may also ask someone you trust to make a complaint on your behalf.
What Happens After You Make a Complaint?
We will acknowledge your complaint promptly, listen to your concerns, investigate the matter fairly, keep you informed of progress, and advise you of the outcome and any actions taken. We use all feedback and complaints to continuously improve our services.
Need Support to Make a Complaint?
If you require assistance to make a complaint, we can:
If You Are Not Satisfied
If you are not happy with our response, you can contact the NDIS Quality and Safeguards Commission.
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: NDIS Quality and Safeguards Commission
The NDIS Commission is an independent agency that helps protect the rights of NDIS participants and handles complaints about NDIS providers and services.
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